Return & Exchange Policy 🔄
Hassle-free 7-Day Returns, Free Doorstep Pickups & Instant Refund Guidelines
Customer satisfaction is our utmost priority at Riva Mart. If you are not completely satisfied with your purchase, we offer a customer-friendly 7-Day Easy Return and Replacement Guarantee.
1. 7-Day Return & Replacement Guarantee
You can request a return, exchange, or replacement within 7 days from the date of delivery under the following conditions:
- Product received is damaged, defective, or physically broken.
- Incorrect item, color, or size delivered compared to your order.
- Missing accessories or parts from the product package.
2. Return Eligibility Criteria
To qualify for a successful return or exchange, the returned item must meet the following criteria:
- The product must be unused, unwashed, and in its original saleable condition.
- All original brand tags, labels, user manuals, warranty cards, and original box packaging must remain intact.
- Returns must include all free gifts or promotional items delivered with the order.
Free Doorstep Return Pickup
We arrange FREE reverse doorstep pickup from your address for all approved return requests. You do not need to courier the item yourself!
3. Non-Returnable Products
For hygiene and safety reasons, certain product categories are non-returnable once opened or delivered:
- Innerwear, lingerie, swimwear, and personal hygiene products.
- Perishable food items, grocery consumables, and beauty products with broken seals.
- Customized or personalized products.
4. Refund Process & Payment Gateway Credits
Once the returned item is picked up and passes quality inspection at our fulfillment warehouse, refunds are processed according to your original payment method:
- Online Payments (Credit/Debit Cards, NetBanking, Razorpay): Refund will be credited back to your original bank/card account within 5 to 7 business days.
- UPI Payments (Google Pay, PhonePe, Paytm): Refund will be credited back to your UPI account within 24 to 48 hours.
- Cash on Delivery (COD) Orders: Refund will be transferred directly to your bank account via NEFT / UPI ID provided by you during the return request.
5. How to Initiate a Return Request
Initiating a return is simple and fast:
- Log in to your Riva Mart account and navigate to My Orders.
- Select the order and item you wish to return, choose the reason, and upload a photo of the product if damaged.
- Click Request Return. Our courier partner will pick up the parcel within 24-48 hours.
6. Customer Support Assistance
If you have any questions or require assistance with your return or refund:
- Email: support@rivamart.com
- Helpline: +91 87804 85963 (Mon - Sat, 9:00 AM to 7:00 PM)
